Terms of Service
The use of our service is as follows and we as your cleaners will provide the best possible service to you as our client under the safest conditions when entering your property. On leaving your property, it will be left in a clean condition however in some cases, the buildup of dirt/grease/grime along with marks on the walls in the property that have occurred prior to cleaning has commenced, may not come up looking fresh and new again and repairs or replacement maybe required. We will clean everything that is requested of us to clean at the price quoted and in some cases, we may even do a little extra cleaning without authorisation at no extra cost, additional cleaning requests received after the quote has been accepted will incur an extra charge.
All products and equipment will be provided by us within the fee agreed upon.
Requests to use alternative types of products will incur an extra charge.
All cleaning work will be quoted on using Bio-degradable or Eco-Friendly cleaning products from time to time we do use chemical base cleaning products,
If the cleaning job is required to be completed in a shorter time and extra help is required to complete the house, then this may also incur a fee on top of the quoted price.
Office & House cleaning: this involves what you as the client requires us as your cleaners to do such as empty bins, wipe over desk tops, clean kitchens, toilets vacuum & mop floor etc.
Bond Cleaning: this involves more detail work such as inside of cupboards, in some corners where general cleaning would not involve , wall cleaning, window cleaning, carpet cleaning, oven cleaning, gardening.
We are a fully registered business with insurance (a Certificate of Currency) can be provided by request.
Since 01/07/2016 we have been GST registered, this cost will be added on to the total cost of the jobs preformed.
Payments & Cancellation
Accounts for all regular cleaning are to be settled on the day or before the next due cleaning date or cleaning may not proceed, unless alternative arrangements for payments have been made.
- We no longer accept cheques.
- Eftpos is Available.
Once a job is booked, this will be the service you will receive a minimum of 24 hours will be required for any cancellation. A 12-hour grace period for cancellations will be allowed however If you cancel your booking within a 12-hour period, a cancellation fee of 25% will apply and you will receive an invoice requiring payment this includes
Work cover and TAC clients and you as the client will receive the invoice and not the provider will be invoiced, if you cancel the job after the job has started then the cost of the work that has been completed will be required to be paid a cancellation fee of 25% of the total cost of the original invoice
All invoices need to be payable within 7 to 14 days from the invoice date or from when receiving the invoice or an account keeping fee of 20% may applied to the invoice from then on and every month after or alternative forms of collection maybe used after 3 months, however if yourself or other managers know that there may be delays in payments after 4 weeks, late fees will be waived but only if we are kept informed of payment progress or a date when payments will be made.
Reminder notices will be sent to you after 15 days. Please notify us by text message on 0467 879 381 or email [email protected] when payment has been made also please use invoice numbers on description when paying in to the bank and send out a remittance). This is to avoid harassment from us.
Invoices for moving in or moving out cleaning that is not related to Real Estate Agents, Developers or Builders must be paid before or on completion of the job.
If a Quote is approved, a 50% deposit may also be required for the job to begin; this is to cover any extra costs that may occur such as carpet cleaning, rubbish removal or equipment hire. This also apply to Real Estate Agents, Developers or Builders.
Once a job is booked, this will be the service you will receive, and a minimum of 24 hours will be required for cancellation. A 12-hour grace period for cancellations will be allowed however If you cancel your booking within a 12-hour period, a cancellation fee of 25% will apply and you will receive an invoice requiring payment, if you cancel the job after the job has started then the cost of the work that has been completed will be required to be paid (Minimum Cost $120) plus a cancellation fee of 25% of the total cost of the original invoice
All invoices to Real Estate Agents, Developers or Builders for any kind cleaning are payable within 30 days from the invoice date otherwise an account keeping fee of 20% will be applied to the invoice from then on and every month after or alternative forms of collection maybe used after 3 months, however if yourself or other managers know that there may be delays in payments after 4 weeks, late fees maybe be waived but only if we are kept informed of payment progress or a date when payments will be made.
Invoices with 30 days accounts is direct with the Real Estate Agents, Developers or Builders only, this is not for your clients, if you as the Real Estate Agents, Developers or Builders refer us to your clients or the you as the Real Estate Agents, Developers or Builders book the cleaning job and request for the invoice to be in your clients name and for your client to pay the invoice then your client will need to pay in cash on the day the job starts or within 7 days on completion of the job or an account keeping fee of 20% will apply.
Responsibility of the real estate agents
Once a Real Estate Agent Has Booked our services Directly with Stanefree Solutions, the Real Estate Agent is then responsible for making sure payment of invoices is finalised and if invoice is not paid by the tenant then the agent will be made reasonable.
If the payment of the invoice is to come out of the bond and the bond is returned to the tenant before the invoice is paid, then the real estate agent will be deemed liable and will either need to chase up payment of the invoice or pay the invoice them self.
If the house has been sold or another agent has taken over the responsible of the house after our services has been completed, then the real estate who booked us in the first place is still responsible to either chase up payment of the invoice or pay the invoice them self.
Reminder notices will be sent to you after 15 days. Please notify us by text message on 0467 879 381 or email [email protected] when payment has been made. This is to avoid harassment from us.
The cost of any home/office cleaning does not include: (unless added into the original quote).
Window cleaning, wall and ceiling cleaning, blind, oven, tile grout cleaning, carpet steam or dry cleaning, maintenance, gardening, or any other work that is outside of the home/office or builders clean however, these can be provided at an extra charge.
Wall cleaning (wall cleaning is not just washing the walls; wall cleaning involves removing most of the marks that are made which may take a long period of time
to achieve the highest possible standard).
Damage to the walls may occur during this process; if any damage has occurred during the process of the wall cleaning, as our duty we will contact the client and the job will cease until further notice.
No responsibility will be taken for damage that may occur during the wall cleaning process.
Removal of any rubbish requiring the use of a trailer, bin hire or taking a bag of rubbish away will incur an additional charge. This does not include labour, tip fee or travel expenses.
We now also have access to use a generator when required or if there is no power in the property, the hire cost starts from $40 based on a minimum of 2 hours this cost will be added on to each quote/invoice with consent from the owner or agent, if we have no power then there is no guarantee that we can provide yourself or your client with the same satisfactory cleaning. Hire of the generator is for the use of StaneFree cleaners only.
Stanefree cleaning services also trades under StaneFree solutions.
Conditions of this contract may change without notice.
Work cover and TAC clients
Cleaning service are the main bathroom that is used by the client and either the second bathroom or kitchen or dusting (not everything will be cleaned around the
home) and all floors will be vacuumed and mobbed, cleaning not included in the Work cover or TAC rate is oven cleaning, window cleaning, wall or ceiling cleaning and carpet cleaning, we here at Stanefree solutions can provide services in these areas however this will be extra and a request from your doctor needs to be sent either work cover Or TAC for approval or if you wish to pay for them yourself you may do so.
The rate for TAC and work cover clients are set by the providers either Work cover or TAC they may set you a minimum rate of 1 hour a week and if this is the case then you will be required to requested for 2 hours a week or we only come on a fortnightly for 2 hours as our minimum per job is 2 hours.
We do understand and aware of the pain you as the client is going through after your accident and we give a lot of leeway if you do need to cancel your services, please we request you inform us if we can not be there to provide a service to you if you have doctors or hospital appointments or if you are sick overnight just send us a text message as long as we have notice before we get to your door, if we arrive to clean your home and you like to cancel or you have gone out without informing us then a cancellation fee will apply (please refer to payments and cancellations)
All on going jobs will require a quote, the quote is based on what work is required, not on an hourly rate.
Once the job is approved for ongoing cleaning the time it takes to clean your home will very and regardless on how long this takes the cost will not change, the
cost will only change if you as the client request for more work to be done regardless of the price you are paying, if you as the client is paying more then the minimum rate based on the quote and you request for us to clean less then the cost may come down slightly.
Our hourly rate starts from $35.00 plus GST an hour during in business hours Monday to Friday; After hours and weekend starts from $40.00 an hour plus GST.
All cleaning work will be quoted on using standard cleaning products also eco-friendly products.
If the cleaning job is required to be completed in a shorter time that is required to clean a house or office, then additional cleaners may be required to help complete
the job this may also incur a fee on top of the quoted price if any extra work is required.
Please contact us on 0467 879 381 if you wish to inquire for any updates to this or any other contracts.